MESH Interactive Agency Blog

#269: Offer Customers a Phone Number to Make Offline Purchases

“ ‘Marketers are allocating more time to understand how to reach mobile consumers, especially millennials. Our data shows that for many types of purchases, millennials prefer to contact a business directly by phone, and then are following through with purchases,’ states John Busby, SVP of Consumer Insights for the Marchex Institute.”


This may sound a bit strange since we’re discussing email and online marketing, but in a recent study by Digital Strategy Consulting, it was determined that “consumers trust ecommerce businesses more when a telephone number is present.” While your customers may prefer to learn about a service online, there are instances when a customer may feel more comfortable making purchases over the phone. Be there to capture those opportunities with a well-placed number in all your correspondence.

Bill Schick

As Founder and Chief Digital Officer, Bill brings insatiable curiosity, classic style, a love of loud guitars, and deep affection for his Maine Coon to our team.